Handy vocab
Answering the phone
- Hello? (informal)
- Thank you for calling Boyz Autobody. Jody speaking. How can I help you?
- Doctor's office.
Introducing yourself
- Hey George. It's Lisa calling. (informal)
- Hello, this is Julie Madison calling.
- Hi, it's Gerry from the dentist's office here.
Asking to speak with someone
- Is Fred in? (informal)
- Is Jackson there, please? (informal)
- Can I talk to your sister? (informal)
- May I speak with Mr. Green, please?
- Would the doctor be in/available?
Connecting someone
- Just a sec. I'll get him. (informal)
- Hang on one second. (informal)
- Please hold and I'll put you through to his office.
- One moment please.
Making special requests
- Could you please repeat that?
- Would you mind spelling that for me?
- Could you speak up a little please?
- Can you speak a little slower please. My English isn't very strong.
- Can you call me back? I think we have a bad connection.
- Can you please hold for a minute? I have another call.
Taking a message for someone
- Sammy's not in. Who's this? (informal)
- I'm sorry, Lisa's not here at the moment. Can I ask who's calling?
- I'm afraid he's stepped out. Would you like to leave a message?
- He's on lunch right now.Who's calling please?
- He's busy right now. Can you call again later?
- I'll let him know you called.
- I'll make sure she gets the message.
Confirming information
- Okay, I've got it all down.
- Let me repeat that just to make sure.
- Did you say 555 Charles St.?
- You said your name was John, right?
- I'll make sure he gets the message.