# Instructions

Lesson 1:

- The students know vocabulary related to holiday/travel.
- The students know vocabulary related to writing a formal letter.
- The students know the difference between formal and informal words for writing a letter.

Lesson 2:

- The students know what a correctly structured formal letter looks like and are able to write this individually.
- The students are able to recognize and correct grammar mistakes in a sentence.
- The students are able to use grammatical correct sentences when writing a formal letter.

The upcoming two classes will be about vocabulary and grammar.

First, we will kick off with vocabulary and in the second class we will start with grammar.

The goal we are working towards is to be able to write a formal letter in English, in reply to a letter of complaint from one of your customers. You have to bare in mind the previous two lessons, for which you were a travel agency (reisbureau). You are still working at the travel agency, therefore you have to send a decent reply to satisfy your customer.

We strive to enable you to do so using the suiting vocabulary and the correct grammar after these two lessons.

What can you expect?

First class:

Vocabulary is a matter of importance, since we use it every day. In order to become better at it and expand our knowledge of vocabulary, we need to practice. This is exactly what we will be doing during this lesson.

First we will start with explaining about the difference between formal and informal words and how to use the right words in a formal setting. Then, you have to do Assignment 1 from the Vocabulary section below the ''Practice Assignments'' heading.

When you have finished Assignment 1, you can continue working on Assignment 2 from the Vocabulary section.

Second class:

The second class is entirely dedicated to grammar. First we will start off with a ''nulmeting'', using Kahoot!. You have to spot a mistake in a sentence, or you have to find the correct answer to answer a question with. Do not worry about this assignment, we will do this together in class. But do not forget to bring a device such as your mobile phone, laptop or tablet with you since you need to be able to access the internet in order to join.

In class we will hand out a paper with information on how to write a formal letter. This is to practice sentence structures and to repeat the vocabulary you have studied during and after the previous lesson. First we will discuss all of it together. At the end of the lesson you will have to work on another letter individually.

Third class:

Written test! You will now be able to write a formal letter in reply to your dissatisfied customer.