Handy vocab

Answering the phone

• Hello? (informal)
• Thank you for calling Boyz Autobody. Jody speaking. How can I help you?
• Doctor's office.

Introducing yourself

• Hey George. It's Lisa calling. (informal)
• Hello, this is Julie Madison calling.
• Hi, it's Gerry from the dentist's office here.

Asking to speak with someone

• Is Fred in? (informal)
• Is Jackson there, please? (informal)
• Can I talk to your sister? (informal)
• May I speak with Mr. Green, please?
• Would the doctor be in/available?

Connecting someone

• Just a sec. I'll get him. (informal)
• Hang on one second. (informal)
• Please hold and I'll put you through to his office.
• One moment please.

Making special requests

• Could you please repeat that?
• Would you mind spelling that for me?
• Could you speak up a little please?
• Can you speak a little slower please. My English isn't very strong.
• Can you call me back? I think we have a bad connection.
• Can you please hold for a minute? I have another call.

Taking a message for someone

• Sammy's not in. Who's this? (informal)
• I'm sorry, Lisa's not here at the moment. Can I ask who's calling?
• I'm afraid he's stepped out. Would you like to leave a message?
• He's on lunch right now.Who's calling please?
• He's busy right now. Can you call again later?
• I'll let him know you called.
• I'll make sure she gets the message.

Confirming information

• Okay, I've got it all down.
• Let me repeat that just to make sure.
• Did you say 555 Charles St.?
• You said your name was John, right?
• I'll make sure he gets the message.