## Planning and organising

I can explain why something is a problem, discuss what to do next, compare and contrast alternatives. I can give brief comments on the views of others. I can make his/her opinions and reactions understood as regards possible solutions or the question of what to do next, giving brief reasons and explanation. I can invite others to give their views on how to proceed.

1. Role playing activities - complaining at a hotel
   Work with a partner. Decide who is an employee at the hotel and who is a guest (try to switch this up). Read through your roles, and act them out accordingly. Try to use your imagination to really give depth to your role; don't just read your role discription.