# Listening Skills

Dear students,

This week's arrangement will be all about Listening Skills.

Listening is key to all effective communication. It is the ability to accurately receive and interpret messages in communication. It requires focus and means paying attention not only to the story, but how it is told and the use of language and voice.

Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to better customer satisfaction, greater productivity with fewer mistakes, and increased sharing of information that in turn can lead to more creative and innovative work.

So as future retailers and managers, it is always good to practise your listening skills!