## Step 2 - Reading

Sara’s job
You are about to read the description of Sara’s job.
Je gaat de beschrijving van de baan van Sara lezen.

- Skim the text and do exercise 1.
  Skim de tekst en maak oefening 1.
- Read the text and do exercise 2.
  Lees de tekst en maak oefening 2.

911 operator Sara Lewis is a 911 operator. She is responsible for answering the phone when people call 911. People call 911 when there is an emergency, which can be a fire, a traffic accident, or a medical emergency. People who are 911 operators, like Sara, have to work hard and carefully, because sometimes people’s lives depend on their help. 911 operators need to be stress-resistant. Processing 911 calls is more complicated than you might think. When you call the number, the operator asks your name, your telephone number, and your address. As an operator, you therefore need to be very precise and quick. An operator also needs to be a good listener. The operator listens to your problem. Then he or she reads the information back to you. Next, the operator calls the emergency worker who is able to help you; if you are reporting a crime, such as a burglary, the operator will call the police department; if you report a fire the operator will call the nearest firefighters; if you report a medical emergency the operator will call an ambulance. Depending on the emergency, the police, a team of firefighters, or an emergency medical team will then be on their way to the scene.