You need to answer an email you received from potential buyers. It's your job to professionally answer their questions in a reply. Make sure you use the proper lay-out that goes with an email (check 'additional information' if you don't know the rules for the lay-out).
You email will be assessed following these criteria bulletpoints:
Polite opening/greeting
All questions are answered
no false/forgotten information
elaborate answers, with enough new information for your buyers
answered in text, not bulletpoints or numbers.
one answer per paragraph.
Correct use of the English language
no obvious spellingmistakes
no usage of spoken language ('gonna', 'wanna', etc.)
Correct use of the English Grammar
correct tense
no obvious grammar mistakes
Proper Lay-out
lay-out similar to example
Approximately 350-500 words
use different paragraphs (preferably one per answer)