## Warming up

To prepare you for your writing exercises, have a look at the following email of complaint. Fill in the right words in the right places. Use these words and write down your answers in your notebook.

Dear Sir or Madam, I am writing ...1... about an order for a yellow coat, which I placed on your website on 5 February 2012. I paid for this item by ...2... . Today I ...3... the order and realized that you had sent a pink silk blouse instead of the yellow coat. Since this is an error on your part, I request that you ...4... the postage for the ...5... that I need to send back by post. Moreover, I would like you to send out my yellow coat as soon as possible. Please let me know what ...6... you are going to take. I look forward ...7... from you soon. Yours ...8..., Eva Simpson

1. refund
2. sincerely
3. action
4. to complain
5. item
6. to hearing
7. credit card
8. received