To prepare you for your writing exercises, have a look at the following email of complaint. Fill in the right words in the right places. Use these words and write down your answers in your notebook.
![]() I am writing ...1... about an order for a yellow coat, which I placed on your website on 5 February 2012. I paid for this item by ...2... . Today I ...3... the order and realized that you had sent a pink silk blouse instead of the yellow coat. Since this is an error on your part, I request that you ...4... the postage for the ...5... that I need to send back by post. Moreover, I would like you to send out my yellow coat as soon as possible. Please let me know what ...6... you are going to take. I look forward ...7... from you soon. Yours ...8..., Eva Simpson |