## Letter of complaint

Email of complaint

You've ordered clothes at your favourite online store. When you receive your order, you notice some things are missing. This is the second time this has happened.
You are going to send an email to express your dissatisfaction.
Use the following order:

- Start your email with a polite opening (Dear Sir/Madam).
- State that you ordered two pairs of trousers, a pair of sneakers and a jumper two weeks ago.
- You have not received the jumper nor the pair of sneakers. The company did not inform you about this.
- The other pair of trousers is not the size you ordered (you ordered size 38 and you received size 42).
- Ask the company to take action (you think what kind of action you want from them).
- Close the email by saying you hope to hear something from the company soon.
- End the email with a polite ending (Yours sincerely,).

Good luck!